FREQUENTLY ASKED QUESTIONS:
Q: How do I wash and care for my Surf Line Hawaii clothing?
A: Gently machine wash in cold water with mild soap or detergent. Do not soak, bleach or twist. Line dry, never place in the dryer. Use iron with warm heat as needed. For best results hand-wash or dry clean.
Q: SIZING/What is the difference between Special Layout and Engineered print?
A: Special Layout prints are made in a special way to ensure that a particular portion of the print looks the same on each piece and does not get cut off (i.e. a print with a border line may be specially laid out so that the border appears on the bottom of every dress). Engineered prints are prints that will remain the same in each style (i.e. a print with a Palm Tree scene will always be facing right way up. Unless a print is Engineered no two garments’ prints will be in the same spot on each piece.)
Q: Do I need to set up a user account to make a purchase?
A: This is the best way to shop at Surflinehawaii.com. The information that we gather during your account creation will assist us in providing you the best service possible. With an online account you will be able to see current and previous orders made. Create an account now.
Q: Can I order by phone or fax?
A: Yes, phone orders can be made M-F 8:00am - 4:00 pm HST.
Q: How can I pay for my purchase?
A: We currently accept payment from the following credit cards: American Express, Visa, MasterCard, Discover and Gift Cards. We currently do not accept Gift Certificates, Store Credits, Personal Checks or Money Orders.
Q: Why are there sales tax charges for Hawaii and California shipping addresses?
A: Currently e-commerce companies use the same taxation rules as mail-order companies, which are based on constitutional guidelines for interstate commerce. States can require companies to collect sales tax in states where they have business operations. Jams World maintains physical operations and/or sales representation in the following states: California and Hawaii, therefore a sales tax will be imposed.
Q: Do you ship internationally?
A: Yes - for International shipping rates please see our Shipping Info or for further information contact us via e-mail.
Q: What can I do if the item I want to purchase is out of stock?
A: Contact Jams World corporate headquarters during regular business hours at 1-800-847-5267, M-F 8:00am - 4:00 pm HST. Our customer service representatives will make every effort to fill your order or find an alternative product to meet your needs. On rare occasions, the item availability reflected on our site may be incorrect. If such is the case and you have submitted payment for the item, we will e-mail you a notice of the situation, and promptly credit your account.
Q: Can I check the status of my order?
A: To check on the status of your order, please contact us via e-mail with your name and the order number. Or you can check your order status online.
Q: Can I return my purchase if I am not satisfied with it?
A: Yes - merchandise can be returned within 30 days of the original ship date. All sales are final on all items purchased on sale/special. Please refer to our Return Policy for conditions.
Q: How soon will I receive my order?
A: You will receive an e-mail confirmation upon our receipt of the order and once the order has been shipped. A Rush delivery option is also available, please see our Shipping Info section for more details.
Q: Do you ship to PO Boxes or APO addresses?
A: Our standard carrier (FedEx) does not deliver to PO Box or APO addresses. You must provide us with a physical shipping address at the time of your order. If one cannot be provided, please contact us via e-mail. Extra freight charges may apply for delivery to PO Boxes and APO addresses. No tracking number will be provided for PO Box/APO deliveries and we do not guarantee delivery within our stated timeframe.
Q: What kind of mail will I receive if I join the mailing list?
A: Customers who join our mailing list will receive e-mails containing notices of sales, specials and season changes. Any messages sent contain information that we believe customers will benefit from. We do not share your e-mail address with any third party.